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View Full Version : Sound Blaster X-Fi Surround 5.1 Pro win7 cannot instal



gebla
08-03-2011, 04:27 AM
I have a USB Sound Blaster X-Fi Surround 5.1 Pro device. To setup and use the device I need to use the creative software. Whenevr I try to install th software I get an error that setup cannot detect the x-fi.

On the support page of Creative a possible solution is offered (name PID_W7PCAPP_US_2__0?). I downloaded this solution but when I try to install it I get the same error. The solution has the same issue as it should fix.

I am about to get a hammer and smash it into pieces but it is too expensi've to do so. I have never met anything more stupid then this.

So creative help people how the f do I install te sotware for my prodct. Windows recognizes te device perfectly and audio is playing. The creative sotware does ot work.

Kok-Choy
08-03-2011, 11:00 AM
Hi,

PID_W7PCAPP_US_2__0? is not intended for the Sound Blaster X-Fi Surround 5.1 Pro. Make sure you uninstall the generic driver in the Device Manager before installing the USB sound card in a clean boot state (http://support.creative.com/kb/showarticle.aspx?sid=6738).

gebla
08-03-2011, 12:34 PM
How do I uninstall the generic driver?

Kok-Choy
08-03-2011, 01:38 PM
Open your Device Manager and look under "Sound, Video and Game Controller". Right click on the X-Fi Surround 5. Pro listing and select Uninstall.

gebla
08-04-2011, 03:04 AM
:OK uninstalled the driver from windows 7. Reboot in clean mode. WIndows 7 immediately re-install the driver after boot and still the same issue occurs when I try to install the Creative driver.

I lost now 2 evenings because of bad software. please advise how I can get my money refunded. The product is now about 6 months old and useless for me in current configuration.

Regards

Kok-Choy
08-04-2011, 08:57 AM
Sorry about that, refunds aren't handled here in the discussion forums. Please write to Customer Support ("http://support.creative.com/contact/emailform.aspx) for further assistance.

Ulfberht
08-07-2011, 07:07 PM
I have the same problem after a system crash and the installing of winsodws 7 64 bit..

I use Firefox, there are shown only half of the drivers and programs of your site, ms-explorer it's all o.k. Why?

If I delete the generic Driver, windows 7 64 bit will install it at once if I connect the soundcard. What is the quality of a program, if I have to program in "msconfig". microsoft says: do this only with a ms-supporter!! Other programs don't have such problems to install their products.

You worte: Write to Custom Support. I did it 4 days before. Since today I got no answer. Do You not supoort german customers?

Andi

flipflop
08-08-2011, 02:41 AM
Hi,

Maybe you did not install the drivers for the device, which may result in their application installer not recognising the device?

Using google search, it seems that PID_W7PCAPP_US_2__0.exe is the Product Identification Module for Sound Blaster X-Fi PCI/PCIe cards. The X-Fi Surround 5. Pro is not listed. Anyway, I think what you are looking is drivers for the product.

From the product support site, http://support.creative.com/downloads/welcome.aspx?nDriverType=-#type_-" the file name for the driver for X-Fi Surround 5. Pro is XFXATHX_PCDRVBETA_US__02_006.exe . Install this and see how it goes?

Ulfberht
08-08-2011, 04:24 AM
Hi,

I tried this file allready: XFXATHX_PCDRVBETA_US__02_006.exe? - with the same result.

Andi

Kok-Choy
08-08-2011, 03:45 PM
@Ulfberht?,


Did you receive an email notification after you email support?

If you didn't receive anything chances are, support didn't receive your email. Please send it again.

Ulfberht
08-08-2011, 05:18 PM
I sent it today once more.

Ulfberht
08-10-2011, 12:18 AM
My prlblem was solved today. There ist no name on the sondblaster, I choosed the new - and wrong - one instead of my model. They look as same.

Andi

NCC-2569
09-22-2011, 06:33 AM
Hi guys,

perhaps the problem was solved for the thread starter, but it's not fixed for me yet.

I've got the "Sound Blaster X-Fi Surround 5.1 PRO" (which is also how it appears in my device manager console) USB card which is working fine on all channels but the Creative installer claims to be unable to detect "a suported product" on my system.
I used the driver update funtion of the device manager console to "update" the driver, then manually pointed it to the appropriate directory of the extracted XFXATHX_PCDRVBETA2_US_1_02_0061 package.
If I knew the attributes for which the setup routine is keeping a lookout I could possibly fool it into recognizing the hardware.
The older driver package's installer is throwing the same error by the way.

I contacted support but their advice on reinstalling the device properly didn't help and that's come to kind of a dead end now.

Perhaps we can investigate this issue a bit further together.

So... please keep in mind... the hardware is working, it's only the software which does not want to be installed.

NCC-2569
11-22-2011, 03:43 PM
Hi,

still having the same problem. My hardware is not being detected by the Creative installers.

In the meantime I have tried installing the SoundBlaster on a different Win7 machine using a copy of the driver package mentioned above. It installed immediately without any problems.

On my own machine even the PAX driver package won't recognize my hardware though it is displayed correctly in device manager.
Even the hardware ID is the correct one compared with the contents of the driver inf file.

So what is the installer looking for?

Oh btw:
Since the forum's migration seems to have killed all the 1's and inserted a ' before every "v"...
I am talking about the SB1095.