I bought a 6 gb zen micro off ebay inexpensi'vely to use as a backup for my Sansa e280, thinking it likely had a firmware issue, judging by the seller's description. The problem I'm running into is the firmware upgrade program keeps insisting that the player isn't connected even though I know bloody well it is connected. I've tried on 2 different machines, one running Win XP, the other Vista, with essentially the same (non)results.
Here's the deal. The Micro will power up and then randomly do any of the following: go to the recovery screen, freeze up at the Creative logo, or admonish me that my battery is low and go into recharging mode (if connected to the USB port or to a wall charger).
At the recovery screen all of the options seem to work except for the significant fact that every option appears to hang with the message of either formatting... or scanning... or erasing firmware..., none of which said processes appearing to make much progress. Should I be able to feel the hard dri've vibrating during a format? I can't. If I plug it into a USB port at the recovery screen, the computer makes no response at all.
At the Creative logo screen if I plug it into the USB port, again the computer makes no response at all.
At the battery charging screen if I plug it into the USB port I do get a response from the computer. I view this as an encouraging sign, but still the firmware upgrade program blithely insists the device is not connected and that I should bloody well connect the blasted thing forthwith. An intriguing aspect of all this is that occasionally the computer will recognize the device as a portable MPT device and on other, rarer occasions, will see it as a Creative Zen Micro. In both events, however, the operating system cannot load the drivers because of some unspecified failure of the device. My guess is the device driver installation fails because the firmware has been corrupted. The irritating thing is how Windows can see it as a Creative Zen Micro whereas the firmware upgrade program cannot recognize it. I downloaded the MP3 Recovery Tool, which appears to have recognized the device seeing as how it proceeded to download the correct firmware upgrade program.
I've tried clean booting XP, but it does no good. I've tried plugging directly into the computer, as opposed to using a USB hub device. I even tried rolling back Windows Media Player back to version 9. Any ideas? Could it be a hardware problem? I suspect the battery needs to be replaced, but I'm not planning on shelling out 0 to 5 bucks without knowing for sure I can get the device to work. Could it be the hard disk? I sort of doubt it because I've gotten no hard disk error messages, but that could be because the firmware is also too corrupt to get that far.