Lets start off with the system owned:
Acer Aspire 9920G, Windows Vista Home Premium x86 32bit, Intel Core 2 Duo processor T7500 (2.2GHz/FSB: 800MHz/4MB L2 cache), 4GB DDR II RAM (2x 2GB), 2x 250GB (5400rpm S-ATA), NVIDIA GeForce 8600M-GT 280MB TC.
With a realtek onboard HD soundcard.
Now here's the problem:
I purchased the Creative Audigy 2 ZS Notebook last monday, went home and read the instructions.
I made sure to disable and uninstall the onboard card before hand and then pushed the card into the PCMCIA slot and press cancel on the automatic driver search vista gives me, afterwards starting the installation of the vista drivers that i downloaded seeing a small sticker on the box notified me that the installation cd would only work on XP.
Mind you, this is on a clean install, i reinstalled the whole system in the weekend and made a full backup that can be put back in less then 40 minutes in case something would go wrong.
Anyway, next thing i know after starting the install the system freezes entirely at the point where the installation says: "Updating windows drivers".
Hard reboot is the following action ofcourse, system freezes up and refuses to boot only giving me all the nifty blue lights and a black screen.
I pull out the zs notebook and reboot, works fine, however the second i push in the zs notebook the whole system freezes and i have to pull the plug yet again to force it to reboot.
Only action left is putting the backup back and everything works fine again and now i can actually push in the zs notebook card again without the system crashing.
I have tried multiple things after that reinstall so far with multiple results:
- Installing the drivers listed for vista in the drivers section: install freezes, have to reset by cutting the power, but i can reboot with the card still in the laptop, however its not installed at all nor are any programs installed.
- Installing with daniel's drivers: install freezes, cut power to reset and laptop refuses to boot with the zs notebook card in the slot and when in windows the card is pushed in the laptop freezes up yet again.
- Installing either of both drivers in safe mode results in a normal correct install: no freezing or crashing however the second i boot up in normal mode the laptop freezes before loading windows and the power has to be cut yet again.
So far every time this is fixed by using the recovery backup i made to have everything to normal again.
Probable cause that i was able to find:
If i install in safe mode the onboard sound card doesnt get loaded at all, then the installation of the zs notebook runs correctly.
However, in normal mode even if i disable and uninstall the drivers for the onboard card when the install runs it triesto install both the "Creative Audigy Audio Processor (WDM)" drivers for the audigy zs notebook, but it also tries to reinstall the realtek onboard, and i have no clue how to get rid of that since there is no option to disable the onboard soundcard through the bios at all.
Either way, the only time the laptop actually freezes is when the "Creative Audigy Audio Processor (WDM)" gets installed.
If that process doesnt manage to install itself the system doesnt crash, but doesnt see the ZS notebook card either.
Any ideas of random throughts that might help me solve this problem
Also, sorry for the long post, but i tried to make everything as complete and detailed as possible because i really want this fixed seeing i own both an older 5. creative sound set and a logitech z5500 with THX and would like to be able to run both on my laptop when i am at home.
Either way if i end up not being able to fix this i might end up swapping in the audigy 2 zs notebook for the x-fi xtreme audio notebook, problem there is though that it does not have THX and that i'll aslo have to seperatly buy the docking cable.
Message Edited by Natharneal on 05-23-2008 07:35 PM