My 4GB Zen Mosiac is frozen on its start-up screen "Creative" and won't turn respond. I tried hooking it up to my computer, but it still doesn't respond. I can't use the MP3 recovery tool because the computer doesn't recognize the MP3 player is plugged in, and I can't use the paperclip trick because it won't turn off. I've been having issues like this ever since I got it, but in the past I could at least use a paperclip because it would at least turn off. This is really getting irritating. I thought Creative Zen was a good brand.