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Thread: Dolby Digital Live and DTS No Longer Working After Windows 10 Driver Update (Sound Blaster Z)

  1. #1

    Dolby Digital Live and DTS No Longer Working After Windows 10 Driver Update (Sound Blaster Z)

    I have a Sound Blaster Z installed in my desktop PC. I have it connected to a 5.1 Dolby Digital/DTS receiver via a toslink cable. It worked brilliantly under Windows 8.1. I never had any troubles to speak of whatsoever. I finally decided it was time for me to move on from Windows 8, so I downloaded the Windows 10 "download tool" and ran through the installation.

    After upgrading my OS from Windows 8 to Windows 10 (NOT a clean installation of Windows 10, mind you - I initially upgraded from a pre-existing OS), things continued to work as normal. I was still able to freely switch between and select from either the Dolby Digital Live or the DTS Connect encoders from within Creative's Sound Blaster Control Panel Software. As I switched between Dolby Digital Live and DTS Connect, my external receiver kept right up, automatically adjusting its own "listening modes" on the fly to match whatever encoder I selected software side on my PC. In other words, let's say I chose DTS Connect from within Creative's Sound Blaster Control Panel Software, my receiver would adjust itself, like magic, to DTS. Very convenient, everything worked beautifully. Full 5.1 surround sound with games and movies. Wonderful.

    Now for the bad news. A couple of days after running the installer, I figured it would be sort of nice to start fresh with Windows 10, so I formatted my primary hard drive and then performed a clean installation of the OS, but this time with the official, newly released Creative drivers.

    Well, ever since "upgrading" to Creative's official drivers, I'm no longer getting any sound whatsoever from the Dolby Digital Live or DTS Connect formats, and my receiver no longer automatically switches itself when selecting between the encoders in Creative's Sound Blaster Control Panel Software. It seems like the sound card and the receiver have essentially stopped communicating with one another. It's all super frustrating, and I'm not really sure what else I can do at this point to fix this problem. As baffling as this might sound, I think the official Creative drivers released on August 3rd, 2015 (File Name: SBZ_CD_L13_1_01_03.exe) have destroyed DTS Connect and Dolby Digital Live under Windows 10. I don't really know how else to put it.

    How could something that worked absolutely perfect in Windows 8 be completely broken under Windows 10? Didn't Creative and Microsoft have months and months worth of time to collaboratively work together to make sure something like this wouldn't happen? It's not like I'm trying to re-invent the wheel here - this is simple functionality that no longer works as it once did.

    At this point, any help would be greatly appreciated. Thanks.
    Last edited by Tic; 08-11-2015 at 07:40 AM.

  2. #2

    Re: Dolby Digital Live and DTS No Longer Working After Windows 10 Driver Update (Sound Blaster Z)

    It's the same deal with my Creative Omni. But it seems to be an MS issue: http://answers.microsoft.com/en-us/w...f-aeaa3f329958

  3. #3

    Re: Dolby Digital Live and DTS No Longer Working After Windows 10 Driver Update (Sound Blaster Z)

    Leave it up to the "free upgrade" to break the $150.00 sound card and $800.00 receiver. In the meantime, I'm sitting here in total silence.

    Fantastic.

  4. #4
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    Re: Dolby Digital Live and DTS No Longer Working After Windows 10 Driver Update (Sound Blaster Z)


  5. #5

    Re: Dolby Digital Live and DTS No Longer Working After Windows 10 Driver Update (Sound Blaster Z)

    Yes, sorry about that. We are definitely fixing it and we'll have the patch out soon.Thanks!
    Seriously, Microsoft? We'll "have a patch out soon?" What about the weeks and months leading up to the July 29th release date? What was the point in having the public test pre-release code? Did this error just happen to slip by undetected? It seems more like sloppy testing and a bit of incompetence in my opinion.

    Thank you so much for getting a patch out soon to fix what worked without incident in the previous OS. In the meantime, I'll continue to sit here in silence with the rest of the 5.1 crowd.

  6. #6

    Re: Dolby Digital Live and DTS No Longer Working After Windows 10 Driver Update (Sound Blaster Z)

    Man this is bad news. I had been holding off upgrading until the driver was available specifically so there wouldn't be any issues. Does your receiver automatically switch between Dolby and DTS when using 2 channel audio or is that functionality completely broken?

  7. #7

    Re: Dolby Digital Live and DTS No Longer Working After Windows 10 Driver Update (Sound Blaster Z)

    As of this writing there's zero functionality between my sound card and receiver. I'm using a headset plugged in to the 3.5mm headphone jack.

  8. #8

    Re: Dolby Digital Live and DTS No Longer Working After Windows 10 Driver Update (Sound Blaster Z)


  9. #9

    Re: Dolby Digital Live and DTS No Longer Working After Windows 10 Driver Update (Sound Blaster Z)

    I decided to take the plunge anyway and try Windows 10. I have not had any of the problems you've described above. I will note, I upgrade to 10 from 8.1, then wiped the computer and performed a clean install. It takes a bit longer but worth it in my opinion. I hope you're able to sort out your issue.

  10. #10

    Re: Dolby Digital Live and DTS No Longer Working After Windows 10 Driver Update (Sound Blaster Z)

    Still not working the Dolby Digital Live?

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