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Thread: Soundblaster E5 is having bad data connection when using USB 2.0 on ThinkPad W510

  1. #1

    Soundblaster E5 is having bad data connection when using USB 2.0 on ThinkPad W510

    Hi all,
    I've been using my E5 for almost 8 months now ... but I have a new issue now
    I'm using the firmware 151105 before the latest one ( 160905 )

    The issue I'm having is when I connect my E5 to my laptop (ThinkPad W510 ) using supplied USB cable on USB 2.0 port, the E5 is giving a weird sound .. more like a garbled sound, robot-like sound with a delay
    I thought it was caused by a dirty USB port, so I cleaned the USB 2.0 port on my laptop

    Restarted the laptop after cleaning the port and plugged the cable again, still that weird sound come out from my E5 ...

    Then I changed the connection to USB 3.0 on my laptop and voila ... the E5 works perfectly ..

    Do I have to upgrade my firmware to solve this USB 2.0 issue on my laptop?

    Thank you for your answer.

  2. #2
    Moderator HT-CL's Avatar
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    Re: Soundblaster E5 is having bad data connection when using USB 2.0 on ThinkPad W510

    Quote Originally Posted by aoitenshi View Post
    Hi all,
    I've been using my E5 for almost 8 months now ... but I have a new issue now
    I'm using the firmware 151105 before the latest one ( 160905 )

    The issue I'm having is when I connect my E5 to my laptop (ThinkPad W510 ) using supplied USB cable on USB 2.0 port, the E5 is giving a weird sound .. more like a garbled sound, robot-like sound with a delay
    I thought it was caused by a dirty USB port, so I cleaned the USB 2.0 port on my laptop

    Restarted the laptop after cleaning the port and plugged the cable again, still that weird sound come out from my E5 ...

    Then I changed the connection to USB 3.0 on my laptop and voila ... the E5 works perfectly ..

    Do I have to upgrade my firmware to solve this USB 2.0 issue on my laptop?

    Thank you for your answer.
    Hi aoitenshi,

    You can try to update the firmware of the Sound Blaster E5, the issue may be caused by the driver of the USB 2.0 Host Controller.

    You can try to update the driver of the USB 2.0 Host Controller.
    Last edited by HT-CL; 04-05-2017 at 08:32 AM.
    Cheers,
    HT-CL

  3. #3

    Re: Soundblaster E5 is having bad data connection when using USB 2.0 on ThinkPad W510

    Hi HT-CL,
    Thanks for your advice, I will try to update the firmware on my E5 and update the USB 2.0 host controller on my laptop *thumbs up

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