MP3 Players

[Telly]

I'm having the same problem that you did. Can you walk me through what you did, please?

My Zen Touch is probably one of the first to come out. I got it as a Christmas present in 2004, so I guess I should give up and buy a new one. But it was working fine until I decided that it was time to update the firmware because of Windows Media Player 11. Grr.

[jfallin]

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turdf wrote:
this really needs to be resolved. i am new to this, but last time i reloaded my firmware was in july or august and it worked great. now...my vision:M 30G is recognized by every single app on my pc except the firmware loading application...?

i dont know what to do, i guess all i really can do is wait for a firmware update..

(please, someone tell me there is another way..!! i feel like i have tried everything!)

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I have also continued to try everything I find on the postings and nothing works.

anyone from Creative monitoring this thread? Why the %^^%^$% don't you guys get off your $#^$^$ and give us all a solution. I cannot understand how this is the fault of WMP11. I also can get everything else on my PC to recognize the player except for Creative's stupid firmware updater. If Creative knew a thing about customer service they would be jumping all over this. This hit and miss, trial and error stuff is for the birds.

Hello Creative, is ther anybody out there??

Well, off to the Apple Store tommorrow for some great deals

J

[sukha]

YES! TRUE!!!!!!!

 Creative needs to find a slution or they will lose some amount of customers.... but othere then that I would say DON"T GET THE IPOD!!!!

Get  the ZUNE my microsoft. with out problems and even wireless built in ... lol i think =\.

[zarath]

I tried all of the above and nothing works, i keep getting a error  that says cant find device!!! CREATIVE HELP PLEASE, anybody out there?

[FuturePilot]

Maybe try it on a different computer. Sometimes that works.

[boghound]

It did for me but God knows why!!!!!

[Pinky_Gilmore]

G'day guys
bit of a n00b really, so plz excuse if the answer already lies within the forum.

basically, i reckon i've killed my zen touch doing a firmware update so WMP11 will recognise it. obviously that was a bad move.
i had no idea wat to do so i ran ZenTouchP4S_PCFW_LB_2_11_01.exe to see if that does the trick, dunno wat happened there really, seems like it just stoped and went into recovery mode, so i performed all the available tasks in rec. mode and tried to install ZenTouch_PCFW_L4_1_01_03.exe to see if i could reinstall some firmware onto it.
which tells me that my player is not connected. so is it dead? or is there some way of rescuing my zen touch? probs my own fault anyway for doing my usual thing and not following instructions... except now i've killed a $400(at the time) MP3 player.

[smschanke]

Add another "sorry about your luck chump" to the list of unfortunates that screwed up their player trying to load the new firmware...all I was trying to do was put 1 new song onto my 30 G Zen Xtra using the new updated version of WMP 11.  A message let me know I needed the newest firmware so I attempted that and here I am...another sorry SOB!

PLEASE SOMEONE HELP US!!!

[jond500]

Another one here with the same problems

Zen Xtra 60GB which has been working for years perfectly well is not completely useless after the Firmware upgrade died and killed it.

I can see it listed is device manager and it is detected when it's plugged in by the OS but not by MP11 or Creatives firmware installer.

Creative really needs to fix this problem!

Jon.

[boghound]

Mine was exactly the same problem with the same Xtra 60gb. God knows why this worked but download firmware again on another computer with WMP10 installed.....Connected up and it recognised the Xtra even though the OS was missing.....Fired-up the firmware installer and it recognised it...loaded it..rebooted Xtra....back to normal but with no data at all on Xtra but WMP11 recognises it now and just spent hours reloading missing data.

Still have no idea why it worked!!!